To succeed in business environment, enterprises need organizational agility, which means that as your business priorities change, so does your technology support requirements. Hill Stone Animation’s support services provide the right support when it’s needed most - increasing the efficiency of your organization through reactive, proactive and predictive support offerings.
One of the most overlooked and underestimated tasks of launching a successful online game is nothing but lack of the support aspect of live service.
In order to sustain the Business and to succeed the business, after sales support service is very crucial. Many Games Sites lack in this aspect and they don’t even think about it until the site gets launched.
However we have proven history of providing excellent service to all our multi-products. Since we are a multi-product publisher of online games, we’ve learned a few tricks that help us successfully to support the games that we publish.
We house our entire support process in a department named “Studio Services,” which includes Quality Assurance, Customer Service, Game Support, and Localization. Each of these teams plays a critical role in the live support and launching of our online games.
Our greater support is provided by game masters, they are the most visible members of the live service for most players. They play a critical role in the overall service management, and handle multiple key functions.
They interact directly with customers if required and solves all game related queries.
All issues related to Games are taken to the development team which we term as “Voice of the Player” and this helps for further improvement and to bring us to the level of complete customer satisfaction. Therefore, you are assured of the Best Support Services and you can really enjoy the online Games. So, why to wait further! Start now and have fun always!